Nextel Complaint - Phone Upgrades
JACKSONVILLE, FLORIDA -- So, Nextel has a very interesting charge now. Go into any Nextel store and purchase a phone, you will pay the cost of the phone at that point they will then also apply an additional $35.00 fee to everyone's account that buys a phone and they call it thier upgrade fee. This is a fee that I like to call a "just because charge". What I mean by that is that Nextel performs no service for this fee they just charge their customers for no reason, so in essence Nextel has decided to penalize their customers for spending more money with them. The way that I know that this is a bogus charge is the fact that anyone can purchase a nextel phone from Ebay and if you happen to have SIM card you can just put the Nextel SIM in the new phone and viola the new phone works. All of this is done without Nextel even knowing that there has been a change. I am glad that I know how GSM cellular service works otherwise I would have paid this fee without hesitation. In fact there are thousands of customers that are being billed this fee for no reason other than the fact that Nextel knows that people are paying it without complaint. This is a complete and total ripoff and Nextel is not earning this they are only charging it "just because."