Wonder File Complaint - Website Scam - Wonder File

Posted by Buddy01 on 2010-09-06:

With these kind of companies, the second one isn't completely free. You pay shipping and handling for the second one too. Very sneaky of them. Maybe you could do a chargeback with your credit card company.

Posted by jobear on 2010-09-16:

The same exact thing happened to me, so I quickly called my credit card company and canceled my card before the charge went through. Getting new cards, but better than the bogus charge.

Posted by steve E on 2010-09-23:

I was scammed as well. Saw the add, called and pushed the numbers. I thought I was ordering one, plus one free for $19.99 plus 6.99 shipping. I received 4 of them. My credit card statement shows a charge of $87.94. I tried to call them and you get some message about no service available. I was overcharged about $60.00

Posted by noki on 2010-09-25:

I already reported this company to the Better Business Bureau. You guys should do the same.

Posted by raven2010 on 2010-09-25:

The BBB has no power. Many companies don't even respond to BBB complaints.

Nothing is ever free. Nothing. And keep in mind, most of these infomercial, "only 19.99 and we'll DOUBLE your order" companies are known for adding huge handling fees.

Anyone else remember the Cosby Show epi where Clair had to repeatedly stop Cliff from ordering infomercial junk?

Posted by J.W.Hunter on 2010-09-29:

customer contact: 203-306-5692

On 9/27/10 I ordered Wonder File online through throught the step-by-step easy selection process, I two selected the 2 for 1 deal. After getting the email of my order, to my surprise the total was $87.94 and showed I had ordered 2 sets, not 1 with the 2/1 deal. I had contacted them the same day and they said wait 24hrs, which I did. On 9/28/10 my card was charged but the email showed that my credit card will not be charged until order ships. Contacting customer service, they said I had selected selected express checkout, 1-day process, which I had not. Not really looking forward on how long and hard it's going to be to get my money back.

Posted by J.W.Hunter on 2010-10-01:

Update...

Checked bank account today and I had received half of the total price initially posted, making it the correct total for what I had purchased. I've yet to receive the item. For being told one thing from an operator and an unexpected refund, communication doesen't seem to be a big priority.

Thank You.

Posted by Mschrisr on 2010-12-07:

I ordered a WonderFile via telephone on Sunday, 12/5. Their system is totally automated -- there is no chance to speak with a person. You're given the option of purchasing 1 set (of two) for $19.99 + S&H. Then the system goes on to say that they are so sure I'll love their WonderFile, that they will add a second set, or "press 1 to stay with my original order." I pressed '1' which then launched a whole dissertation about adding $5 additional per WonderFile for a STAINPROOF COATING. I chose the "no" option, at which point they launched into trying to sell numerous other products and services. *** THERE WAS NO VERIFICATION OF YOUR TOTAL *** Since you have to "speak" your name, address, etc., I told them that "my total had better not be any more than $27.00." *** Today, a charge of $67.94 hit my charge card! I called their customer service number: 203-306-5692 and spoke with "Michelle, Ext.2008" who promised to issue a credit of $33.97 for the second set -- I will just have to return the second set when I receive it. Stay tuned . . .