Thrifty Complaint - Thrifty Screwed Military Parents
MILWAUKEE, WISCONSIN -- We traveled to Great Lakes Il to be a part of our son's graduation from Navy boot camp and rented out car through Thrifty at the Milwaukee Airport. The location of the rental kiosk and overall performance of the vehicle itself was good. The customer service was very lacking.
Our original reservation was for 3 days as our son was not sure how many days he would have for Liberty after graduation. We asked if we would be able to extend our rental by a day, at the counter, in case he we could spend more time with him. We were told that we could but there would be a $10.00 fee. This seemed reasonable.
After the Ceremony, we found out that we could see our son for another day, changed flights, extended hotel and then it came to the car.
Our original rental was for $38.70 per day and with taxes and fees of $11.46 per day the total for three days came to $150.50.
When we tried to get the extension the dollar amounts were melting our minds, (we were told an additional PENALTY FOR USING THEIR SERVICE WOULD BE $10.00.)the total for our now 4 day rental was going up by over $100 for the additional day.
Our final bill was $258.94. the additional day cost us $38.70 for the car and $69.74 in fees and taxes for a grand total of $108.44 for one days rental. We were prepared to pay the penalty of $10.00 for keeping your car for another day and not be bothered but $70.00 is absolutely ridiculous!
We will never rent from Thrifty again and will continue to let others know about their lack of customer service.