EFO Furniture Complaint - Rude - New Furniture
WILKES-BARRE, PENNSYLVANIA -- We went to EFO Furniture in W-B because they really did give us the best price. The store manager was very pleasant while we were at the store. The problem started about three months after we got our new furniture home. We bought an England furniture set, which we have had before and it lasted over fifteen years without a problem. The furniture was delivered in November, 2009. In February, 2010, I noticed a small tear in the fabric on the sofa, but being very busy with a family and a full time job, I didn't call about the problem until March, 2010.
The store manager, Tracy, said I had to contact the company they use for their fabric repair. So, I told them about it, they said it would take about six weeks and that the fabric would be sent to my home, to call them when I get it then they would send someone to fix the problem. Months went by, I called again, they never had it in their system about the problem, so I had to start all over from the beginning! Finally, by August, 2010, a repair man came to my house, after many, many phone calls to three different managers, all who would not call me back! He told me he would have to take it to his shop to fix the sofa, but in the meantime, the leg fell off of the ottoman! He repaired that right on the spot, which made me happy. Two days later they came for my sofa, they had it for about one week and returned it.
As soon as I saw the shoddy job done on the sewing I called service again and told them about it. "what's wrong this time?" is what I was asked. As if all of this was my fault in the first place! I told her I wanted the repairman back to re-sew the sofa. She told me that they don't sew the fabric, they staple it, without her even knowing what was done to begin with. I told her that it was sewed and that the material was all bunched up and pulling apart. She said they couldn't send someone until about the second week of September. September!!
So, okay, now I am still waiting! This was one of the worst experiences with a furniture store in my whole life! I would tell everyone to shop somewhere else!anywhere else! They, the store managers, are all very unprofessional!