Just would like to share the experince I have with firestone ragarding my visit to Firestone for over heating issue in my Chrysler 300 M .
I used to live in Seattle one year back and noticing over heating issue with my Car. I took it to nearby Firestore Service Center, Federal Way, WA. They came with the solution that Car needs a thermostat replacement. I agreed. It cost me around 350 bucks. But problem was not resolved. I went to back to them that Issue is still there. But they were not agreed. and I spent a week, visiting Firestone for a week. Later Due to some my project. I had to shift to Chicago hence car was kept in storage. I hardly drew the car 50 miles .
After one year I shifted my Car in Chicago and found Its still overheating. I called to Local firestone, complaining the same. Initially he was not ready to even listen to me. But when I insisted that Its Firestone's responsibility. He agreed and asked me to come to shop for check up. I took an appointment and went to store for free check up. The guy checked and said. Its raditor needs to be replaced and estimate is around 655.00 including labor and parts. I said, same should be found out when I showed the car last time. But he argued .
Since it was big money and thought of taking second opinion and discussed with one of my local friend. he suggested me a local auto shop it westmont. I went there for check. The Guy, saw the car and suggested that its only raditor cap which causing the overheating and would cost 26.00 including the water. I agreed to do the replacement and issue is fixed with 26 doller .
Thanks to my local friend. He suggested me the store. I will never even see the firestone in my life .