Budget Rent-A-Car Complaint - "Budget" is a Misnomer
My experience with Budget Rent a Car was that I had reserved a car online for a stay in Ireland. When I got to the end of the reervation form and submitted it the web page seemed to have a glitch and took me back to the beginning. I filled ut the beginning again then wondered if I would be charged twice so I closed the window and later checked my email. It confirmed that I was all set. I have to say right here that I had only rented a car once before from Enterprise, and if was a great esperience.
When I got to the Shannon airport, I was walking toward the rental counter and noticed that there was a large crowd of customers at the Hertz desk which was right beside the Budget desk. No one was standing in front of the Budget desk.
That should have been my first clue. Like a naive person, I never thought to see if there were any consumer complaints about Budget. After all, it's a nationally known company. If they were that bad would they still be in business after all these years? I know. Faulty reasoning, right?
When I approached the nice young lady at the desk, I was told that they didn't have anything reserved for me and that they didn't have anything available except an upgrade. I explained the glitch at the end of the rental form and she (flustered) said sometimes you have to enter things twice. (???) So I said I had gotten a confirmation email and I showed it to her. The Manager came over and said they had only a couple of SUVs and that it would cost more. I hesitatingly said. " Let me just check with these guys and started to step over into their queue. He quickly said, "Let me see what we can do. "He went into a rear office for a second and called the young lady back as well. After a few seconds, he came out and started poking around on the screen. He MAGICALLY (well, it IS Ireland, you know) came up with a Toyota Corolla which, coincidentally was the exact vehicle I had reserved in the first plaee. Hhmmmm.
We (my two young daughters and myself -I'm a woman) drove to the Dingle penninsula. After a couple of days, I tried to withdraw some money from an ATM and it said my balance was too low. That couldn't be. I had to have a friend wire me some money to finish out the trip. I got to checking and they had added additional charges, including $800.00 for insurance which they said had to be paid up front-- a year's worth of insurance! When I complained after bringing the car back, they said "Well, you signed the paperwork". Enough said. My experience with Ireland otherwise was delightful and I had no other shady experiences. It's a BUDGET problem, not an Irish problem. Buyer beware! Stay away from this company. I hope the young lady at the desk (it seems like she had just started working there) jumps ship and loses those losers.