La-Z-Boy Incorporated Complaint - Dissatisfied
MADISON, WISCONSIN -- I decided to write a review because every time I look at the bad job that was done on upholstering my two pieces, I get angry all over again. It has been nearly a year come this Thanksgiving, 2010. My problem was that the skirts of my two pieces were completely puckered all around the whole thing on each piece. I called, the owner (Madison, Wisconsin) would not talk with me at first, she sent two men at two different times to come and look at it, they both said nothing was wrong. Even friends of mine say how terrible it looked even before I said anything. I tried to do a dispute, but it really was not a dispute, they read my side and their side and picked them. No back and forth, which I always thought was a dispute. The owner was unprofessional, arrogant and had a who cares attitude about her. I asked her to come and look at it and she refused. All I wanted was to be reimbursed for what it would have cost me to redo the skirts. I realize why nothing in the store was covered with a decent-looking material. They want you to have it redone. I just want to prepare other people as to what to expect from that store. I have told people. I will never go there again.