Charter Communications Complaint - No phone, internet or TV for 4-1/2 Days!
WAUPACA, WISCONSIN -- A few months ago I made the mistake of bundling my telephone, TV and internet service with Charter Communications. We don't really have any other options where I live. Recently, we lost all our services before 8 am on a Friday morning. Starting about 10 am I began to phone Charter-- 3 times on Friday, twice on Saturday, once Sunday. Monday we gave up. They showed up late morning on Tuesday.
Each time I called, I explained that we especially needed to have phone service restored. Our cell phone coverage is spotty and never works in our house. I am disabled & have a sick father in a nursing home. Phone service is essential for us. Each time I got a different reason why this was happening and a promise that someone would be out to correct the problem within the next few hours. Someone was always here & we waited & waited. No one ever came until that Tuesday. The repairman who came said the weekend worker phoned in each am and was told there were no issues for him to attend to. Not sure if he was telling the truth or not but it seemed like it.
Now that things are working I'd like to at least get a refund for the days lost however I suspect that will be a huge headache too.
At least once a month we lose internet service. When we phone in we are told we need to replace our modem. We never have replaced it and typically our service resumes between 2 and 24 hours.
I guess Charter Communications treats customers like me poorly because they can get away with it. They know we have no other options. All I can say is if you can, go with anyone else--do not use Charter.