Jitterbug (GreatCall) Informative - Hidden Charges and Unethical
Jitterbug charges a $35 activation fee to initiate service in the light that there is a glaring absence of this charge in any of the literature or packaging on the Jitterbug Samsung phone packaging or mention of it prior to its purchase.
Customers should be alerted to the the charge before spending time and money purchasing the phone. As it is, for those of us who are on a limited budget and fixed income, the glaring omission of any mention of a $35 charge for activating service with the purchase of the Jitterbug phone raises suspicions, and it makes me not want to do business with a company that indicates future business dealings may also be shady in the future.
The company mantra is, "The $35 activation charge is paid to Verizon, and we don't collect this fee, and we hope that the customer will pay the fee anyway despite no verbiage or indication of an up-front charge." Wow, now that's Chutzspa--hoping you'll succumb to their unethical practice anyway! This is indicative of a company that is not up-front and honest with their customers.
I hate hidden charges.