Jitterbug (GreatCall) Informative - Hidden Charges and Unethical

Review by Jomarkz on 2010-09-07
Jitterbug charges a $35 activation fee to initiate service in the light that there is a glaring absence of this charge in any of the literature or packaging on the Jitterbug Samsung phone packaging or mention of it prior to its purchase.

Customers should be alerted to the the charge before spending time and money purchasing the phone. As it is, for those of us who are on a limited budget and fixed income, the glaring omission of any mention of a $35 charge for activating service with the purchase of the Jitterbug phone raises suspicions, and it makes me not want to do business with a company that indicates future business dealings may also be shady in the future.

The company mantra is, "The $35 activation charge is paid to Verizon, and we don't collect this fee, and we hope that the customer will pay the fee anyway despite no verbiage or indication of an up-front charge." Wow, now that's Chutzspa--hoping you'll succumb to their unethical practice anyway! This is indicative of a company that is not up-front and honest with their customers.

I hate hidden charges.
Company Response on 09/08/2010:
Hello. My name is Sue Weaver, and I’m VP, Customer Service at GreatCall, creators of the Jitterbug cellphone and service. I saw your post this morning and wanted to personally reach out and address your concerns about your experience with us so we can better resolve it in the future.

We do apologize that the Activation Fee was not presented upfront to you during your purchase experience, as we do strive to be transparent in all costs of the Jitterbug phone and service. As such, I would like to learn more about your specific experience (i.e. how you purchased the phone in retail or by calling our Customer Care representatives, the information you quote in your post about how the fee is used, etc.) so that I can properly address it directly with our Care staff.

If you’re available to speak with me directly, you can please reach me at 760-602-6700 and ask to speak with Sue Weaver.

Comments:1 Replies - Latest reply on 2010-09-27
Posted by PaulMiller on 2010-09-27:
I love my Jitterbug phone! Thank you Jitterbug.

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