Comcast Corporation Complaint - Absolutely horrible service
I don't know where to begin with how incompetent their customer service (CS) representatives are. It all started at the end of June when we had internet and cable installed. The guy not only provided the wrong channel package (after reassuring me that all of the channels would be there), but also forgot to give us a remote. I had to call CS that day to fix the channels and then go in myself to get a remote and a new box (the box was so old it did't work correctly).
Next, the channel options were bad so we canceled within the one month time period to get a full refund on everything but the internet (around $45/month). Fast forward a month - our bill is $270!!! I call them to ask them why it wasn't $45, and they told me they would fix everything and have the bill credited, etc.
After this call I start getting "FAILURE TO PAY" and "SERVICE TO BE SHUT OFF" notices and periodic automated calls with the same information. I call them to ask what the heck was going on, and the billing department said I need to call the CS department. After a 2 hour - yes, 2 hours - phone call, the women spoke to her manager and assured me that the bill would be readjusted to $8 and apologized saying that the cable was never disconnected and that it would be updated online in 48 hours.
Just called to check on that "update" since the online bill was still incorrect. Turns out the idiots scheduled a disconnect for last week, canceled it for no apparent reason, and then rescheduled it for 9.22. The CS representative just informed me that the account balance can't be adjusted until the cable is cut... Now, we owe $0, I guess.
After about 10 calls into Comcast CS over 2 months, this issue is still not resolved. I have to make yet another call on the 9th to ensure that they did their job.
I thought AT&T was bad, but Comcast takes the cake!