Sears Kenmore ELITE Convection Oven Model 97473 Complaint - Defective Range
HOFFMAN ESTATES, ILLINOIS -- Purchased a Kenomore Elite Range Nov, 2008. July 2009 the display unit malfuncitoned and I called Sears, it was still under warranty so they fixed the problem, so I thought.
Jan 2010 same exact problem, called Sears and they told me that it was out of warranty and they would not fix it. I wrote a letter to Sears and the BBB, they fixed the unit, and while the service person was here stated they were doing a lot of replacing the display units on this model stove.
Aug 2010 again the same situation, Sears will not stand behind there product and fix the defective stove.
Buyer be ware, you know the saying you get what you pay for, this was not the most expensive stove out there, but it was not the cheapest by no means, be careful as Sears does not care about customer satisfaction or keeping their repeat customers, NO LOYALITY.
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