U-Haul Informative - Where to get heard in UHaul
PHEONIX, ARIZONA -- I worked in a regional office for UHaul. What I heard and saw UHaul management do to customers went from helpful, to uncaring, to down right detestable. Obviously I've distanced myself from them. So, in helping consumers rectify bad customer service at UHaul, I will provide suggestions;
1. When reserving equipment, call BUDGET and PENSKE first, then call UHAUL and request they match their rate. Regional traffic offices at UHaul have the authorization to match or beat rates. Just be sure you have the exact amount because UHaul does ghost the other companies and does inquires of their own while you are talking to them.
2. If you have an issue, on the exit door to every corporate UHaul center there is the regional cell number of the Marketing Company President. Basically they are the president of that region and they will often try to resolve your issues.
3. If talking to the MCP doesn't help, here are a couple of names and numbers at the corporate office that do have the power to change things (and if not change things, at least you can put a bug under some one's butt);
UHaul Corporate switch board; 800-528-0463
VP Field Operations (#2 man at Corporate):
CEO: Joe Shoen
Just ask the switchboard operator for the offices of these people and they will pass you through. Believe me, they hate getting calls into Corporate and heads will roll.