RK Automotive Complaint - Avoid RK

Review by NKaty on 2005-02-18
HAMPTON, VIRGINIA -- First, I have to say that I walked away from RK with a sweet deal two years ago. I bought a new Volvo at a great price and got unbeatable financing. HOWEVER, I had to watch every pen stroke that was made. They messed up the VIN number, tried to bait and switch a financing deal, disqualified me for a buyers incentive, and made several other "clerical" errors that could have cost me a bundle. Luckily I was paying attention, called Volvo of North America, and got legal guidance. I kicked @#% and took names, reporting each employee my name. Interestingly, Volvo told me that they had other complaints, and that RK would be losing their franchise, which they did about a year later.

Now, in the end what I think happened was that the sales manager took my price, assuming that he could recoup with a trade for the Volvo that I had driven in to the dealer. I had never planned to trade, and he was caught in a situation where he tried to make up the lost money any way he could.

I was exhausted, but in the end I got a great deal on a great car and RK lost their franchise.
Comments:1 Replies - Latest reply on 2005-02-18
Posted by TomKline on 2005-02-18:
Dear NKaty,
Thank you for your comments on the great car you bought at the great price. Good to hear that you also got a great financing deal. You were right to carefully review the paperwork on your transaction. Sorry it didn't go so well.
About 1 year ago, we decided to transfer the franchise to another dealer under favorable conditions.
Tom Kline

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