Sirius Satellite Radio Complaint - Billing and Customer Service Nightmare
Run away from this company. I've been a customer of 5 years and have made numerous incidents of overbilling my credit card/checking account. Was always able to resolve problem until now. Paid by subscription of $97.98 on 8/21/10. Company took $397.00 out of my account (4 X 97.98). Took 2 days, 12 phone calls and 4 hours to get anyone on the phone who would not disconnect me. On 8/23/10 @ 9:15 PM CT, spoke to a supervisor who agreed to refund my money plus $60.00 in overdraft charges. He told me it would be refunded within 3 days. On Thursday, 8/26, I spent several hours and many phone calls, I could not get anyone on the phone. Finally, called the corporate NY office and spoke to Corporate Customer Care. Was told my refund would be expedited. On Friday, received refund for all my money PLUS $60.00 overdraft. Later that day, XM charged by acount for $60.00. Called NY back and was told that they don't pay overdraft charges. Finally, on 8/28 I called to cancel my subscription. Service was disconnected and was told I would receive refund of $62.16 in 7-10 days. I called on Fri. 9/3 to check on status, was told refund would be processed that day. No refund. Called on Sat. 9/4 - was told then that company doesn't process refunds from the 1st to the 5th as they do billing, but refund should be in my account by 9/7.
Today, 9/8 still no refund - called NY again. Now told refunds take 2 weeks to process. Asked to speak to supervisor was told there isn't one.
I just want my money back - I love this product but this customer service is horrible. Called my local TV station's customer reporter who told me she has a "drawer full" of billing complaints on Sirius XM. Do Not do business with them. I will be a walking talking advertisment against this company.