Hewlett-Packard Company Complaint - Lack of veracity - HP Pavilion
ROSEVILLE -- On 09/04/10 called HP Technical Support for assistance to remove a corrupted Microsoft update. It became necessary to employ a recovery kit Vista Premium 64 bit CD/DVD. I offered to pay for overnight shipping because I had deadlines, I was informed that because of Labor Day the CD/DVD would be delivered on Tuesday 09/07/09. Tuesday came and went without a delivery.
A phone call to HP Technical Support on 09/08/09 I was informed that the CD/DVD was ordered online and would be delivered on 09/09/10. The technician than stated that since I ordered the CD/DVD online they had no control over the delivery date. When told that the technician assured me that if I agreed to pay for overnight delivery the CD/DVD would be delivered Tuesday 09/07/09 and assured me that he was in possession of the CD/DVD and it would be sent by Fed Ex. and I did not order the CD/DVD on line since I am not able to start my computer. This technician lied without considering the consequences. I asked to speak with a manager, the technician put me on hold then disconnected the call.
Another call to HP Technical Support, I immediately requested to speak to a manager the technician began the song and dance; I asked the technician if he heard my request because at this point my patience had been exhausted.
The manager informed me that since I had ordered the CD/DVD online they had no control over the delivery date. When informed of the facts the manager became apologetic.
The bottom line, Hewlett-Packard Co. does not give a damn and does not provide services on the contrary, they will lie without shame since all of their Customer Service and Technical Support is located in India.