Expedia.com Complaint - Terrible customer service/ botched itinerary
Please be wary before using Expedia to book your vacation. I had asked for certain ammenities and was confirmed those ammenities had been approved on my printed itinerary. Upon leaving the hotel I incurred $450.00 in fees which brought my bank account negative and ruined my entire vacation. After the fact I contacted Expedia to discuss these charges and their part in not having my itinerary correct, and at that time they told me they "were sorry for the inconvenience" and would give me $50 off my next booking with them. I told them I take vacation once a year (sometimes two) and an "I'm sorry" doesn't nearly cover it. I told them don't worry about the $50 I will never be booking through Expedia ever again.
Please be aware of my bad experience and don't let your vacation be ruined. We get so little time to enjoy a vacation in the first place, we deserve to have everything go to plan when we do book one.
Be Well and God Bless,
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