Empire Carpet Complaint - Empire Carpet is Slimey
INDIANAPOLIS, INDIANA -- I have a 260sq Ft room with an adjacent flight of stairs that I needed to get re-carpeted and always feel vulnerable when talking to salespeople, especially, if the subject is something that I don't have too much knowledge in. I had gotten my first quote before meeting the "Empire man" and it was roughly about $600. I wanted a second opinion and was willing to splurge a couple hundred more if the price was in the range. I set up the appointment and for doing so online I received a $200 off coupon. The "salesman" did arrive on time and was quite cheery. I took him up to measure the room and stairs; he soon realized that I didn't know too much of what to expect. It gets funny from here, because after he measured, to my shock, he said that it was 400sq Ft(completely off, because I had been worrying about the pricing and had measured/remeasured; all that on top of the first quote whose measurements matched up to mine).
The first person that gave me the estimate gave me the option of different carpet textures and pricing per yard. The empire guy didn't give me any of the pricing per yard and showed me which pad was going to be used(wouldn't let me switch, because he said the yellow stain-resistant pad is the only thing that Empire is allowed to use, meanwhile, I see many other pad samples in his bag that he won't show). He gets to writing and he has two initial quotes. One for $1400 and the other for $1600. Ok...so I tell him that I have another quote and showed it to him and he scoffed at the price and tells me that the people that gave me the quote likely didn't know what they were doing, I would get poor service, and I couldn't trust them. He goes back to his writing and now get's it down to $1200(still a shocker) and says he might be able to get it lower if I could agree the same day, but I was confident that he wasn't going to beat the first estimate so I told him that I wanted to wait and make a decision. He says that the offer would then be at $1200, I said OK, helped him pick up his samples and helped him out to his truck.
I thought the sales-con was over, but this guy was SLIMEY!! We were at the table with the first quote, the one he scoffed at, and after he leaves **ta da**it's gone!! I know he took it with him and I couldn't help but to chuckle for a good hour, because I didn't think that a salesman would stoop so low. I luckily did have the phone number of the first estimator, but really...I can't say that I would ever consider empire after the dirty trick. All in all...empire makes sales and they have their sales guy running numbers instead of looking at the basic cost of the project.
Company Response on 09/16/2010:
Thank you for bringing your sales experience to our attention. We apologize for any inconvenience this has caused you. We are dedicated to service and satisfaction; please contact us at 800-588-2300 so we can assist you.
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