Taca/Lacsa Complaint - Who control this foreign airlines????

Review by angelita on 2010-09-08
I booked a flight with this company on 10/18/2009 for $379.00 dollars. Unfortunately 2 days before my flight date I had to cancel because I got the flu. The Rep. I spoke with told me that I had to pay a fee and that the ticket stayed open for one year. Well, I'm planning to use that ticket for this month (September 2010) It's not 1 year passed. As I called the company TACA The Rep. kept telling me that no records exist despite giving him my name, the card number I used to purchase the tickt. a serial of numbers that appear on my bank statement the day I made the purchase he finally said that still no information was found. My question is Who control this foreign airlines???? Do they get away with this kind of scams simply because they foreign business.. This situation is very frustrating. Someone has to stop this situation from happening on and on and.............
Comments:2 Replies - Latest reply on 2010-09-09
Posted by Ben There on 2010-09-09:
TACA, like most airlines, is owned by a parent company - in their case it is Avianca-TACA Ltd. However, that is irregardless as you often can't find an old ticket with US carriers with the information you had, either.

Can you find a ticket number? I always am able to use old tickets with that... Sometimes the confirmation numbers work - they normally 6 letters - but sometimes they don't if it has been a while.
Posted by Weedwhacked on 2010-09-09:
You're supposed to give them the ticket number. That's the only way they can track a past ticket that was never used.

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