Ikea Compliment - A Happy Customer
TEMPA, ARIZONA -- Much has been written about Ikea products and customer service. From what I have been able to discern a store like Ikea can only operate when it strictly adheres to it's philosophy and guidelines.
Ikea has been maligned many times, and quite possibly in some cases for good reason, but a store doing the kind of volume they do can not offer the "boutique" customer service that much smaller companies can.
My experience with the Ikea store in Tempe, Arizona was nothing short of exceptional. I puchased an apartment full of furniture over a two week period (each visit I would add items to their computer "wish-list" which I could modify at any time). When I was ready to purchase I told the manager that I would be takeing the furniture to San Diego, California to furnish an apartment there. He offered free shipping, but when logistically that didn't seem to work he instead offered me a $200 gift card in lieu of the shipping. I didn't even ask for this.
He also told me the store would pull my order a day in advance and that I could arrange to pick it up from their loading dock two hours before the store opened. Two young men were ready when I arrived with a rental truck and loaded four carts on my truck in 15 minutes. By 8:45 I was on the road to San Diego from Tempe, Arizona.
When I arrived in San Diego I arranged to have two independent installers who were experts in Ikea furniture assembly put together all the pieces. It took 5 hours with two men, but every piece fit together with ease, and not one piece was damaged when the boxes were opened.
I was given the names and phone numbers of at least 3 managers at the store whom I could contact at any time.
I tried to make similar arrangements with the San Diego store, since obviously it would be easier to buy the furniture in San Diego than to truck it over 400 miles, but they were not as cooperative.
I have nothing but good things to say about the Tempe, Arizona Ikea store and personnel. This was my first experience with Ikea and it was a good one. All Ikea stores may not have the same policies or management teams, so I can not speak to every location. (Again, the San Diego store was not as cooperative.)