AirTran Airways Complaint - Will Never Fly Again!!!
I just returned from a vacation in which I had the unfortunate experience of flying Air Tran. Our trip to Atlanta from Houston was uneventful, however on our return trip to Houston, we found the customer service representatives/supervisors/gate agents at the Atlanta airport to be very unprofessional.
While checking in our bag in ATL, we were told that our bag did not fit THEIR measurement requirements and we would have to pay 49.00. Mind you my husband and I use the same bag for all our travels and have never encountered this before..I can understand weight, but we were told our bag was too wide. Funny, Southwest, Continental or United Airlines don't have a problem with this bag. The agent was rude and didn't even measure the bag. When we asked for a MANAGER, he called a supervisor over, who pulled our her tape measure to measure the bag and advised us we were 2 inches over the limit. We repacked the bag, didn't take anything out, and we were then 4 inches over the limit. We then took items out of the bag and low and behold our magic bag was now 6 inches over the limit. We asked why this wasn't done in Houston, when we flew to Atlanta, and she couldn't answer the question. We then asked for her manager and she proceeded to measure the bag, after more items were taken out, and come up with a totally different measurement.
While this was being done, other over sized bags were being accepted without any hassle. I would hate to think that this was because the flight was not sold out and this low-class airline was trying to make a buck. They may want to get some sort of consistent measuring device to measure bags, instead of having folks, who probably don't even know how to tie their shoes, to measure a bag with a 20 cent tape measure. Needless to say, we got our bag finally checked in, while other check in agents were laughing at us. We didn't have to pay the fee and we made it through security with out any trouble!
Air Tran then changed the gate information without announcing this and didn't have an answer as to why this wasn't on our boarding pass. Our flight attendant also welcomed us to "Milwaukee" as we were arriving into Houston. All I can say is that they may have changed their name from Value Jet to Air Tran, but they will still be "no value"jet in my eyes. After this experience, I will pay the little extra to fly another airline into Atlanta or fly Southwest into Birmingham, AL before I fly with this bunch of morons again.