Time Warner Cable Complaint - Punishment for Switching
GREENSBORO, NORTH CAROLINA -- We had internet and cable for years with TWC. Got the price lock 2 years ago. The pricelock ran out and they wanted $10 more a year for another price lock. I refused to pay it given that they had specials for 3 services under $99 for NEW customers and they wanted me to pay $120 for 2 services. So, I cancelled all services and then signed up with Earthlink for a $30/month special for 6 months and then only $41 after that. So I save a bunch. For punishment, TWC is disconnecting today. They REQUIRE a PROFESSIONAL to install my NEW service with Earthlink, but unfortunately, I have to wait 'til Saturday. So, my punishment for leaving TWC is having no internet for 2 days.
They are childish and petty! They've lost a long time customer because of their greed and horrible customer service.