J.B. Robinson Jewelers Compliment - Nothing but satisfied
WALDORF, MARYLAND -- I have to write this review. All of the previous reviews have been so negative, but my experience was nothing but pleasant. I went to the JB Robinson in Waldorf mall after leaving another (won't give name)jewelry store that was not willing to help me. I am so glad that I did! At the first jewelry store they said that what I wanted wasn't possible and were totally unwilling to try to offer an alternative. All I wanted to do was upgrade my diamond and the sales lady said it couldn't be done-case closed. I left somewhat dumbfounded because I was really trying to actually SPEND money in their store. I went over to JB Robinson and they were MORE than willing to help me. Long story short, my diamond was able to be upgraded using my existing setting and my husband even ended up purchasing something for himself too. Our sales lady, Christy, was phenomenal! She was very personable and spent a lot of time with us. She never made us feel pressured or rushed. I am more than satisfied with my ring. It is exactly what I wanted. I was so happy I told my friend and she went in and got her ring restyled. I also told my sister who lives in SC and she actually went to a JB Robinson down there and got her ring upgraded too. So, from one sale, me, they actually got two more due to their excellent customer service.
I am not discounting others complaints. I just wanted to add my very positive experience.