Epson Complaint - Epson printer
Here is an email I just sent to Epson about their printer.
I am angry to the point of being fed up with the underhanded sneaky way you folks cheat me on my ink refills.
I own a cx6000 printer. Twice I've replaced ink cartridges and both times I've encountered the identical problem.
When I put in the new cartridges and run through the replacement procedure on the printer everything comes up OK on the printer display. The printer readout reads 100% full. But when I check the levels on my default Epson computer program all the ink levels are depleted by almost a quarter. This with brand new, never used cartridges! I put in a brand new double capacity black ink cartridge several months ago. Since I don't use the printer regularly, due to the exorbitant price of you ink, I checked the level the other day when I replaced the color cartridges. The printer readout says 100% but the default computer program reads 3/4. AND I NEVER EVEN PRINTED A SINGLE PAGE!
I feel like this is a very deliberate, underhanded and dishonest ploy on your part to force me to buy your overpriced cartridges long before they are actually empty.
I feel I have been cheated by your company. What will you folks offer me to keep me as a customer? I ask this, because the way things stand now, when my program tells me these cartridges are empty (long before they are actually empty) I intend to throw your printer in the rubbish and go to another more honest manufacturer. I have already spread the word about this ink level scam among my friends and in some chat rooms and have told them I intended to email you folks about this problem. Both I and others, are interested in your reply. What you say and do about this printer/program discrepancy will tell us a lot about the business ethics of your company.
My email was directed to a technical support page where a notice told me that in order to process my complaint and speak with a technical representative I would have to pay $38! So much for customer support, refundable if I am not satisfied. What do I think about a company that charges you to submit a complaint? don't ask. I should have expected something like that, but the blatant audacity of the greed surprised me anyhow. When the ink levels are "empty" this printer goes in the rubbish, and from this day I refuse to buy anything Epson anymore.