Avondale Dodge Complaint - Double Whammy
AVONDALE, ARIZONA -- My daughter and I went car shopping to buy vehicles. I purchased Chrysler's 300 and my daughter Dodge Ram. I thought I was very cautious, Sept 1 2010, was the date of transaction, after discussing price and rates, it was a long day. Should have went with gut. Purchased my 300 and the salesmen wrecked it. They asked me if they could fix it and make it look new. Loli told them I didn't come in to purchase a damaged car. Should have ran off the lot. Had to do paperwork on second 300, I was told I would get 2ND vehicle at same rate, even though sticker price was different. After all was agreed upon, they said they felt bad for my experience and brought the interest down from 13% to 11%. I signed paperwork was congratulated for my purchase and told the car was now mine. My daughter decided she didn't want the vehicle because of the out the door price and interest rate of the Ram. After manager agreed to 1.9% financing and total out the door price, my daughter signed her paperwork, was congratulated and given keys to her truck. I asked if this was a done deal for the two of us, they said sure is...Enjoy your vehicles.
Sept 8 2010. Dshon finance smooth talking guy called me. I need you to come down to dealership with your daughter. My daughter traded in car, so I asked is there a problem. Oh no just loose ends can't talk about over phone about it. He assured me my daughter will keep her vehicle. I started to wonder what was going on as we both signed papers to a done deal. He said he needed proof of employment, which he was given. He said lets deal with this one at a time..he proceeded to tell my daughter her payments went up. My daughter said what!!..I signed a done deal for a set interest rate. He said no, rates went up. Long story short... My daughter gave them back the truck. Same happened to me, my rates went up. They decided to work on us a little by offering that we take warranty off both vehicles, come up with more money, accept higher interest rate. 14.7%.
The truth was... They lied and I believe this smooth talking Dshon. There concern was not giving us what we agreed upon, just to get us to walk out driving the cars that we loved. Call us in a week, with the bad news. Hoping we were so in love with vehicles, that we would fall for rates and for nothing we signed for or agreed to on Sept.1 2010. BEWARE, another trick of the trade. My daughter was very heartbroken and I so angry. After all explaining I'll have to do with people who were thinking of purchasing a car with this dealership. They also loved my car and the deal I thought I had gotten. NOT any more. I work with the public and will make them aware what happened. Yes I have a big mouth for publicity both good and bad.
Both salesman were very nice, not pushy at all, they probably new what laid ahead for us.