Avondale Dodge Complaint - Double Whammy - Chrysler 300 And Dodge Ram

Review by deejay1954 on 2010-09-09
AVONDALE, ARIZONA -- My daughter and I went car shopping to buy vehicles. I purchased Chrysler's 300 and my daughter Dodge Ram. I thought I was very cautious, Sept 1 2010, was the date of transaction, after discussing price and rates, it was a long day. Should have went with gut. Purchased my 300 and the salesmen wrecked it. They asked me if they could fix it and make it look new. Loli told them I didn't come in to purchase a damaged car. Should have ran off the lot. Had to do paperwork on second 300, I was told I would get 2ND vehicle at same rate, even though sticker price was different. After all was agreed upon, they said they felt bad for my experience and brought the interest down from 13% to 11%. I signed paperwork was congratulated for my purchase and told the car was now mine. My daughter decided she didn't want the vehicle because of the out the door price and interest rate of the Ram. After manager agreed to 1.9% financing and total out the door price, my daughter signed her paperwork, was congratulated and given keys to her truck. I asked if this was a done deal for the two of us, they said sure is...Enjoy your vehicles.
Sept 8 2010. Dshon finance smooth talking guy called me. I need you to come down to dealership with your daughter. My daughter traded in car, so I asked is there a problem. Oh no just loose ends can't talk about over phone about it. He assured me my daughter will keep her vehicle. I started to wonder what was going on as we both signed papers to a done deal. He said he needed proof of employment, which he was given. He said lets deal with this one at a time..he proceeded to tell my daughter her payments went up. My daughter said what!!..I signed a done deal for a set interest rate. He said no, rates went up. Long story short... My daughter gave them back the truck. Same happened to me, my rates went up. They decided to work on us a little by offering that we take warranty off both vehicles, come up with more money, accept higher interest rate. 14.7%.
The truth was... They lied and I believe this smooth talking Dshon. There concern was not giving us what we agreed upon, just to get us to walk out driving the cars that we loved. Call us in a week, with the bad news. Hoping we were so in love with vehicles, that we would fall for rates and for nothing we signed for or agreed to on Sept.1 2010. BEWARE, another trick of the trade. My daughter was very heartbroken and I so angry. After all explaining I'll have to do with people who were thinking of purchasing a car with this dealership. They also loved my car and the deal I thought I had gotten. NOT any more. I work with the public and will make them aware what happened. Yes I have a big mouth for publicity both good and bad.
Both salesman were very nice, not pushy at all, they probably new what laid ahead for us.
Comments:17 Replies - Latest reply on 2012-07-03
Posted by Anonymous on 2010-09-09:
You were both smart to walk away from the vehicles. I don't know why anyone would pay such high interest rates. It is always better to walk in pre-approved through your own bank or credit union so you have the upper hand with them when it comes to the financing...of course they are counting on you to fall in love with the car and then be willing to do whatever it takes to keep it. Good luck!
Posted by stephanie on 2010-09-09:
I may be missing something here but I don't understand how they can try to change the interest rate after you already have the vehicles in your possession. Especially if you have a copy of your purchase agreement. They can't try to raise the interest rate after you have already signed everything and have a copy of it for your own records. I would have kept the vehicles as I don't see how they could have stopped you if you had proof of purchase.
Posted by leet60 on 2010-09-09:
What the dealer did was a sales tactic called "spot delivery". They let you leave with the car after signing a contract that has a disclosure of "subject to financing approval". They know full well beforehand that you are not likely to qualify for the lower rate, and are counting on you falling in love with the car and coming back willingly to sign a contract for a higher rate. 8 out of 10 people will do so. The dealership then gets a kickback on the financing deal - so this practice is in their interest.
In most states after 10 days the dealer cannot rescind a signed offer, prior to the ten day period they can do so due to the disclaimer in the sales contract.

Tips for the future - 1. Never trade in your car, the dealer WILL write the value of the trade in back into the contract somewhere. 2. Never finance at a dealer - go with preapproved financing, don't discuss interest rates or monthly payment amounts - only the price of the car.
Posted by rockfishing on 2010-09-10:
Something's not right here. I would contact an attorney. If you signed the contract then it should be a done deal. I would of not given the vehicle back.
Posted by Anonymous on 2010-09-10:
I read it as it was pending approval. If you've ever bought a car you know you sign on the dotted line once you've agreed to the terms, but it's not final til it's approved by whoever the lender is going to be. Your signature is just your agreement to the terms at that point in the game.
Posted by deejay1954 on 2010-09-10:
They didn't tell me it was pending. They had me sign papers and congratulated that I purchased the car.Nothing was ever mentioned it was pending. I would never have drove the vehicle off the lot.
My daughter went down to get her down- payment back and asked if I could have my CD back I left in car. lol Its being held hostage. Dshon said he will hold it and give me a call. They can have the CD...I will never step foot at this dealership again. Neither will the 50 people I have told so far.
Posted by deejay1954 on 2010-09-11:
I really didn't need a car. I have one that works fine and paid off. I really wanted to get a Chrysler 300. It was a want not a need. My goal now is to stop others from going to this dealership that are not up front and honest. This kind of sales tactics need to be stopped. My goal now is to tell everyone of my experience with this dealership. I have access to a lot of people on a daily basis. In today's economy, being less than truthful can hurt you big time. Only honest, truthful businesses will survive.
Posted by deejay1954 on 2010-09-12:
Word of mouth is working, I manage to recruit people to spread the word. No one should ever be treated the way my daughter and I have been treated at Avondale dodge. Everyone I have spoken to are appalled at this business tactics.
Posted by raven2010 on 2010-09-12:
Did you read before signing? A LOT of those contracts have language about pending financing, etc.
Posted by deejay1954 on 2010-09-12:
Your right Raven...once again I put my faith in a dealership to be truthful with me. I believed what they told me. Done deal.. congratulations you just brought a car..here are the keys. What this is about is DESCEPTION. PLAYING WITH PEOPLE and believing they would be truthful. I think people in American would like to be able to do business with honest people and when you can't... they should be told what companies they cannot trust. Sick of dealerships getting away with dishonesty. Yes I should have read and not believe what they were telling me, was not what I was signing. They get many people, I am sure this way...read other reviews about this company. It is still not being truthful with people, anyway you look at it, and it still doesn't make it right.
Posted by raven2010 on 2010-09-12:
I agree 110%, Deejay, someone's word and a handshake SHOULD be all that is needed.

You are right through, it just doesn't work that way any longer. I am sorry you were deceived!

My motto is this: trust, but verify.
Posted by deejay1954 on 2010-09-12:
I should know at my age this is the American way! but I chose not to be part of the problem, but hopefully part of the solution. I will keep telling people of this experience. Like JD Power says, dissatisfied people tell a lot of people. Why did they make me get insurance on that car if it wasn't mine yet. Yes just to cover themselves. See it wasn't about me the customer. All they caused me was a hassle with my insurance company also.
Posted by deejay1954 on 2010-09-13:
Since the Sept.9Th I have reached 164 people on this site. And a lot more elsewhere. That's 3 days only... They say for every 1 person told ..they tell 5 or more.
Posted by deejay1954 on 2010-09-16:
Went and got another Chrysler 300 at Ford dealership on Camelback and 13th street in Phx. Salesman Mike was great. Signed papers, nothing pending. I am the owner. Also got a fantastic deal. OH YES made me realize how badly Avondale Dodge did me wrong. But like everything that happens...it happens for a reason. And I am very satisfied. Finance dept. never once used pressure tactics. They also assured me I will not get a call in 7 days to bring car back for a rate increase. Made my experience much better. They heard what I went through with Avondale Dodge and they assured me they would make my experience a good one and they did. Thank You Mike.
Posted by Nyxx on 2011-09-08:
I'm pissed at Avondale Dodge also. I have a Dodge Ram 1500 4x4 and it has 97,350 miles on it (all highway) and it broke down on me. An internal malfunction occured, no fault of mine and they are replacing the long block because it's still under warantee. They refuse to give me a loaner vehicle or rental at their expense. They are selling products that don't hold up and they don't take care of their customers. I am a single female Paramedic with no family and that truck is my only vehicle! I can't afford not to work because I can't get there. I can't believe they treat their customers like that.
Posted by jpohl on 2011-11-03:
Idiots did something similar to us except they put $1300 worth of tires on our trade-in in anticipation of selling it. They unwound the deal and we walked out the dealership with new tires on our Durango.
Posted by David Boger on 2012-07-03:
I bought a 2010 Chevy Silverado 1500 from Avondale Dodge on June 1st. The second day i took it home the transmission failed (Tranny cooler failed in the radiator) today it is July 2nd and i still dont have truck! I have Emailed General Manager Mike and have not heard anything yet. If anyone can help me it would be much appriciated! Im looking for someone to talk to other than the gm now! I bought a truck and i want my truck fixed and returned to me! You can reach me at Tfelton1980@Yahoo.com . Thank you!!

Your Name:
(displayed with your comment)
Your E-mail:

Your Experience/Advice:
Check spelling

By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.

Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.