Zoom Rent A Car Complaint - DO NOT RENT FROM THIS COMPANY
MISSISSAUGA, ON -- DO NOT RENT FROM THIS COMPANY
On April 3rd I rented a car from Zoom Car Rentals for 3 days. I was suppose to be charged $19.26/day plus 8.99 per day for insurance, for a total of $84.75 before taxes. I booked this rental through the internet.
When I arrived to pickup the car, Zoom were out of cars and they had to borrow one from Advantage. I returned the car 3 days later as agreed. On April 13th I received a credit card charge of $252.49 from Advantage. I spoke to the Zoom manager and they said they would sort out the problem within 72 hrs. Then I was told this was a problem with Advantage overcharging me for the rental. I then spoke to Advantage with the promise that the matter would be settled in a timely fashion.
After several months of chasing Advantage (6 months later). I have finally been told by the manager of Accounts Receivable at Advantage that the problem is that Zoom reported that I rented the car for 6 days at $34.99/day. Advantage is saying that Zoom has a habit of falsifying the charges or days the customers rent their cars. Advantage is no longer assuming responsibility for this error as they told me that it now should go back to Zoom since they reported the amount of days and the fee per day incorrectly.
I have been over charged $164.23 for this rental and neither party is taking responsibility for this. DO NOT rent from a small company. A couple of months later I rented from Budget with no hassles.