Sony Complaint - Sony Produces Bad Quality and Service
I purchased a Sony Vaio vgn nw150 j/s laptop 13 months ago. On the 13th month the Hard Drive died and needs to be replaced. Sony will not honor the warranty past the 364th day and wants me to pay them $499 to repair it.
First off I'm upset that they are selling products that do not last more than a year and are charging top dollar, and you have no recourse. I paid $800 for the laptop and don't feel I should have to pay this every year for a laptop, or even one time for a years worth of lap top. I could rent one cheaper than that.
Sony's products are not good quality. I don't understand why we all think they are a good company because they are not. A few years ago I purchased a DVD player, and just before a years time, it died. I went to return it to the store but did not have the original packaging so they would not exchange it. I had to purchase another one, then put the old one in the new ones box and return it. This one also died before a years time, and since I had no packaging again, I had to do the same thing again.
If you are unsatisfied with the answer you get from customer support, too bad. They will not give you to a manager and say that they are the highest ranking for this issue. they will not provide corporate headquarters address or phone number. Why would Sony not want consumers to call them? Probably because they anticipate so many unsatisfied customers and do not want to hire that many people to take all the calls. They do not want you to be able to find them. What kind of company is this? Can we kick them out of the USA? I WISH!!
I will never purchase another Sony product and would warn any other consumer about their quality and service before they consider Sony products.
If you were also ripped off by Sony, paste as many complaints as you can on the web. lets at least try and diminish their profits.