Days Inn Complaint - Beware of their accounting practices!
We spent one night at the Days Inn in Glen Burnie MD and even though we booked over the phone and was quoted one price upon check out there was a slight difference and the price was higher. I mentioned this to the desk clerk and asked why (well, of course, it is hard to explain when they appear to not understand fully what you are trying to say IN ENGLISH) nonetheless, she agreed to charge us the lesser amount and made a correction to our account. However, upon arriving home I noticed on my bank account (on-line) that both amounts were debited to our account (which is not acceptable since we use our checking account for paying bills only and do not carry large amounts of excess funds in the account and a "double charge" would cause a deficiency to our account. I called the Days Inn directly and told them about the situation and that my bank (TD) said that all they needed was a fax from the hotel stating that it was okay to release the funds (for the second charge to the account) and that would clear up any deficiencies to our account. I called the Days Inn directly and spoke to Mr. Patel (a very, very common name (I found) in the hotel/motel industry - must be a very large family) and he said he would fax a statement to my bank immediately saying it was okay to release the funds. He did that and my bank confirmed receipt of the fax. Well, guess what? Later on the same day, someone else at the Days Inn in Glen Burnie MD - re-charged my card for the same amount that was supposed to be credited and released. I called the Days Inn back the next morning only to be laughed at by another non-English speaking desk clerk who kept repeating that she didn't do it, it was the night shift person. So, fed up, I called the corporate customer care number who took down all of my information and assigned a "case number" and said they would have a supervisor call me back. Guess what? They referred me right back to the Glen Burnie general manager (last name Patel) who said "so sorry we don't want to keep your money but we have to go through our financial process and we could not release funds so we have to credit your account again - it will be okay in a few days." In the meantime my account is overdrawn and my bank is trying to work with me to clear this up. I called again to the corporate customer care office and insisted on getting a "higher up" person/number to talk to and was finally able to ascertain that there is CEO/President and I was also able to ascertain that the Days Inn along with several other chains are all under the
"Wyndham Group" and all the motels/hotels are franchises. Well, I intend to contact the CEO/President and let him/her know what kind of people they are issuing franchises to - maybe they have money but that does not mean they are projecting a very nice image for the corporation). I wasn't even offered a free fork, knife, spoon, napkin or cup of coffee for all the aggravation I went through with this franchise owner in Glen Burnie MD. I was already warned by my daughter and several other friends/family to be ware of any Wyndham owned hotels/motels especially if you call and they answer with a non-English accent! Well, now I know what they were all talking about. On top of all this, the room we stayed in was dirty, we didn't even have plastic cups for water (had to call room service) and then they screw up my bank account too!
STAY AWAY FROM DAYS INN AND ANY OTHER HOTEL/MOTEL UNDER THEY WYNDHAM GROUP ESPECIALLY IF THEY DON'T SPEAK FLUENT ENGLISH.