21st Century Auto Group in Springfield NJ Complaint - Fraudulent Business Practices/Bait and Switch!!!!
SPRINGFIELD, NEW JERSEY -- To keep a 4 hour waste of time ordeal short, here it is: I see the advertisement on their website for a used Cayenne Porsche for $26K; I complete credit application; I receive a call from a "M" in finance saying come down so we can work this deal out(open til 9pm - this phone conversation took place at 1pm) I arrive at dealership at 7:30pm with wife and children; I am immediately told vehicle was "just" sold..no longer at dealership; I am then hassled and shown SUV;s out of my price range 35K and up; I am then given low ball payments ($370-$380pmonth) if I chose one of the vehicles that my salesman "J" tries to sell me; I test drive and I decide on a Cayenne at $35K because the payments would be under $400, so says "J", if I can give him cash/credit card to show Big Boss I am ready to deal today; (So I give him $50, what a mistake!!!) We were held hostage from that point forward; "J" returns with a counter of me having my son on application to support the loan; (I thought it was a done deal when I was quoted $380 and gave $50); A whole lot of running back and forth to Big Boss on payments...Now I give my credit card for a down payment on the SUV although the payments would now be $530..I asked to see the warranty sticker that was in the SUV and was told I could by an extended; (Why buy extended if one comes with it); SUV had been freshly hit, signal lights not working, rims chewed up and filthy inside and out even with previous owners personal belongings; Now its 10:30pm (dealer closes at 9!) "J" was trying everything in his power to stay away from me, but I was not leaving without my $50 or credit card; but he kept avoiding me; finally we go in and wait for finance guy 45 minutes!! Because he was with customers; I said lets do this tomorrow; "J" repeated, hes almost done!!! My pressure rose and knew then that I was being taken...I went on my blackberry as I waited for finance to finish at 11:45pm, got my cash and credit card back, and realized that the vehicle on the internet was same vehicle advertised for $25,995 being sold to me for $35+ (I checked the vin on internet and my paperwork); I got up immediately without signing any of their paperwork besides sales order previously, grabbed my credit card receipts, called the whole VIN scheme out and proceeded out of the dealership!! Salesman had his head between his ?? and finance guy leaves office gets on phone and calls Big Boss!!! I Never looked back and would NEVER go there or recommend anyone to go! I checked today and the SUV is still on their website as if it really exists! Whatever you see on their site will be 10K plus more when you arrive...because the ones on the site have just been sold!!!..as you will be told. I have this ordeal being looked into, especially because they refused to return all my personal info and I don't have Bad Credit..TAKE MY ADVICE, STAY AWAY!!!