Orbitz Complaint - A whole bunch of liars
When booking a hotel room through Orbitz on line, I got message on the screen "system error, try later". Of course, I tried to book it once again, then the hotel received 2 reservations from me. After we were double charged on credit card, I called Orbitz to report this matter and first agent who answered my call agreed to cancel one reservation for me but she never did. Every time I called Orbitz last 4 weeks, I was treated feeling like I was a liar, just making up story to get money back. Luckily 3 of Orbitz agents agreed to contact the hotel and credit for me but never processed, they were just "saying" we will cancel and credit for you. Can you imagine how many times I had to call them for this simple matter?! I finally asked to speak to a supervisor. "Supervisor" (not sure she was really the supervisor???)said she called the hotel and they told her that I used 2 rooms that night (!) and I agreed to pay for 2 rooms... and there were no records for system error on the day I made a reservation or her agents promised me for credit or cancel. I can not believe all these lies loosing money and wasting my time with this company. I don't recommend to use this company at all.