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The Bedroom Space Complaint - Poor Customer Service

Review by Upset & Distressed on 2010-09-10
The Bedroom Space has extremely poor customer service. I have been trying to get my problem resolved for a month and to no avail. I have called numerous times, someone listens to my complaint and then tells me they will look into it. Days pass without anyone calling me back. I get on the phone, reach another customer service person, explain the situation all over again, and the problem does not get resolved.

I have a bed that was shipped without all of the parts I need to put it together (platform bed was shipped with two sets of slats and no siderails). Also, since I needed to contact the company, I looked over the other pieces that I received. The stain on the footboard was incomplete. I told them about this and after several days (and another call from me to see what was going on) I received an email telling me that they would not be sending a replacement footboard because the finish on the bed was "distressed". No where in the ad for the bed does it say that it has a distressed finish. The headboard that I received is not distressed. The two nightstands that I ordered, which will actually attach to the bed if I ever can get all the pieces, are not distressed.

When I mentioned that I wanted to return the bed they told me that there would be a "restocking fee" and a "return shipping fee" even though I received a product that was damaged. They are giving me the run around, hoping I will go away. They have my $600 and I have a bed that is not functional and is defective. It is not a piece of furniture that I would be proud to display in my home.
Comments:1 Replies - Latest reply on 2010-09-10
Posted by Venice09 on 2010-09-10:
No wonder you're Upset and Distressed. Who wouldn't be? I hope you paid with a credit card and it's not too late to dispute the charge. You not only didn't get what you paid for, but what you did get is damaged. I'm not buying the distressed finish thing either.

Thanks for the warning about this company.

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