VisaHQ.com Complaint - VisaHQ.com messed up everything!
WASHINGTON, DISTRICT OF COLUMBIA -- What can I say? VisaHQ.com a company in the Washington DC area received an application for an expedited passport on Sept.1,2010, we paid for an expedited service (yes we know it was a Labor Day weekend), and had a company letter asking for the passport to be a 1 to 2 day turn around! Instead of keeping us informed about the progress made on our passport application we were told there was an additional delay and that our application would not go to the State Department until Tuesday or even Wednesday at the latest! We were also harassed by the operators at VisaHQ who blamed us for the delay both on the phone and by E-mail. We were told our passport fee was less than the amount needed by the State Department! This was our first clue that something was a miss. We went to the local main post office for our application to be turned in and the postmaster accepted our check for $170.00 he then charged us $25.00 for the swearing in that the information was true and accurate, he packaged up our application, company letter, passport form, pictures and we then took it to a FED EX location for a overnight express delivery ($32.00).
We finally got confirmation that our passport was issued yesterday after 4:00 EDT. Hooray! Finally! (8 days after receiving it, and paying 224.00 for their "service"). So, while we were expecting our passport to be delivered today by Fed Ex at our home address in Washington state, which we paid for, the VisaHQ person sent it to our company home office in PA!? We clearly are upset as this has cost us time, money and stress, we feel it would only be right and a show of good will on VisaHQ part to refund our expedited payment. While VisaHQ blames us and questions us and our ability to give the correct information on the Fed EX form