Hewlett-Packard Company Complaint - DO NOT BY AN HP - Terrible Product & Customer Service
I'm in disbelief right now. I just called call tech support at HP only to find out the company is deceitful and not consumer friendly.
I purchased a "lower end" HP laptop at Best Buy about a year and a half ago. I was having problems with the power cord charging the battery. I had to keep repositioning the cord to get the battery to charge. It got progressively worst to the point where it didn't work at all.
I'll try to make a long story short.......I called HP tech service and spoke to CORY, who just happened to be VERY rude. I told him the problem and he immediately knew what the problem was just by me mentioning the words "power cord" and "not charging".
He explained it was a loose (I think he said pin) that holds the power cord in and that it was a COMMON problem in "lower end" HP's. Then he said it was too bad that it was out of warranty and too bad that I did not purchase the extended warranty. So instead of it costing $49 to fix it, it will now cost me $300.
I asked if there was some way to resolve the problem since my computer was not that old. He said no and I was better off PURCHASING a new HP. I said you have to be kidding; why would I buy a new HP when I've had problems with this one.
Then he proceeds to tell me that since I bought a "lower end" model, they put USED parts in them. Yes, I said USED parts. I told him I NEVER heard that from anyone. I asked if it's disclosed anywhere and he said in the warranty; then he proceeds to say "but who reads the warranty" and then chuckled.
He made several comments in the beginning of the conversation before he knew I was angry. When I repeated some of the negative things HE actually said about HP, he said he did not say those things. I mentioned that even he said it was a common problem with HP's and he claimed he never said that. I called him a liar and asked if this conversation was recorded and he said yes. I got his name and operator number and I’m going to pursue this.
I told him I would never buy an HP again. And I told him I just purchased a new computer and I was looking at the HP's but decided to go with a MAC (which I LOVE) and now with this type of service, I'm GLAD I did not buy the HP.
So we just went round and round. I wanted to speak with someone else (because he was of no help) and he claimed there was no one else he could transfer me to. The best he could do was put in a request to have and higher level tech get a hold of me and its takes 3 – 4 days. I asked for any other HP phone numbers and he did not have any other phone numbers. I said I can’t believe that is the only phone number for all of HP. At that point I was getting so angry, I had to hang up.
In the conversation I told him I would never buy an HP again and I'm going to tell everyone I know about the customer service and the deceitfulness of the used parts. I guess you could say "shame on me" for not reading the "fine print" but as I told him, I purchased the computer trusting that HP was a good product and they would stand behind it. I also think the people at Best Buy should disclose there are used parts. But I'm an honest person and would never try to trick or cheat anyone but unfortunately everyone is not like that.
I told him that instead of going to Best Buy to purchase a "USED" computer I could have purchased a used laptop from Craig's list for half the price.
The BEST part of all is (and I told him this too) I work for the VP of Technology at a major, major company and we use HP’s here. When I asked him for advice on a computer, he told me to buy a MAC!!! That’s what he personally has………….so what does that tell you!!