Grand Honda Complaint - Grand Honda's Financial Manager
CHICAGO, ILLINOIS -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
We purchased our 2005 Honda odyssey ex on February 1st, 2005 first I called the dealership and talked to the manager and he said he can sell the odyssey to me for $25,500.00 after all the dealing he gave us 25,810.00, but that is not my main point, my main point was the salesman, the manager and me agreed on a payment of 585.00 per month on the van but when we get into the financial manager he added $30.00 monthly taxes as what he said is a new law in Illinois that we have to pay 30.00 extra so in total of 615.00 monthly, I have a witness that this financial manager said that this $30.00 monthly was added to the addition of monthly taxes, I asked him why? I know the $30.00 tax applies only on a lease vehicles and he said that there is a new law in Illinois regarding this.
After that we signed, went home and studied the contract I called the financial manager and his name is KAMAL, I asked him again about this 30.00 monthly tax so he repeated again that there is a new law about this taxes and ive been told it was on the contract that we have to pay 30.00 monthly so I went over the contract again and found none.
after 2-3 weeks investigating about this added $30.00 tax whatsoever, I called Alex a salesman at Carr's Honda and asked him if there is a new law about the tax on a financed vehicle and he said there shouldn't be a $30.00 add on a monthly tax because we already paid it through the amount of the van and our down payment, Alex said we've been ripped off by KAMAL (he lied about the $30.00 tax), I called the AMERICAN HONDA FINANCIAL SERVICE in ELGIN IL. About this too and been told that there is no tax or whatsoever on a monthly payment, so we've been lied about this added $30.00 a mo, that originally a $585.00 that we agreed together with the manager and the salesman.
I was trying to cancel my GAP Insurance and the extended warranty and I even called the GAP Insurance company if I can cancel this and they said I can, but KAMAL was unwilling to cancel both of my policy.
Now that he knows that I filed a complaint thru HONDA CUSTOMER SERVICE he called me a. s. a. p
and he was like he said that he didn't say that he added the $30.00 tax he said it was for the 2 insurances, I have my wife as a witness, we understood every word he said and now it's like we we're the one who r lying.
i even asked Kamal if I can just cancel the GAP and purchase an accessories he said I cant cancel the GAP, or I can cancel the warranty but they have to send the money back to the bank, it is ok to send the 1,559.00 back to the bank if he is going to lower the payment, but he said our payment will stay the same.
this financial manager is a full of lies.
Please contact me if you need more details regarding this incident.