Power Nissan, Tempe Complaint - Nissan Gives the RunAround
TEMPE, ARIZONA -- To whom it may concern,
My experience in purchasing my new 2009 Nissan Altima has been dreadful!!!
Upon purchase of my new Nissan, the finance manager sold me a preferred warranty/maintanece package that would cover all services in the first 3 years/36/000 miles of purchase. The list included all oil changes, tite rotations, filters, transmission flush etc. "Everything". I paid $830 for this service. What I found out later was I was sold a package that only included 8 oil changes and 4 tire rotations. Do the Math.
I went back to where I purchased the vehicle where I was informed that the finance manager had been fired for selling these fraudulent warranty/maintenance packages and was assured I would receive a refund minus the oil changes I had already utilized. This never happened. After almost 2 months of the runaround over the phone, I was assigned a liasson who was supposed to me working to help satisfy my needs. What a joke that was. She gave me the runaround (5 phone calls) and then stated that my refund would be pro-rated and that I would only be refunded 1/4 what I paid. This money was supposed to go to my finance company, but they have no record. That's my complaint concerning Nissan theft.
In addition, my car is just over a year old and parts of my seat need to be replaced, my console needed to be locked down, and my battery needed to be replaced. I was informed that batteries are only designed to last about a year in AZ. WOW! I have never heard of such a cheap car battery. They informed me that it would be pro-rated and would "only" cost me $55. Well, it was aboult the same as a Sears battery, so I bought it. Thay forgot to tell me about the $15 disposal fee. Then I'm informed that Nissan is the only place you can go to change transmission fluid because of this "special" fluid that only Nissan carries. I would be risking my warranty if I went anywhere else.
So, my question to you is why would I ever purchase another Nissan? You do not stand by your product, and each department seems to have their won little scam going on. Why don't you have a complaint dept? Does that help Nissan when they talk about consumers positive satisfaction? Look on the Internet. People are very unhappy with Nissan. Do you think this will effect new purchases?