DAVID'S BRIDALS-Lake Grove, NY Complaint - Brides Run as fast as you can away from David's
1 week before wedding they burn a dress we bought 1 year before wedding.(That was done 1 wk before wedding because of their scheduling). After they alter & try to pass it off as bought that way. Then they promise to have a new one overnight-ed from the manufacturer but they lied they ended up getting a floor sample from another store & tried to remove 2 spots from it before we saw it. Now e=we are 1 wk from wedding. When we said that the replacement was no good, they said sorry we can't replace in time. You can have your money back or you can exchange for another dress with a $100 upgrade. When we tell them no good because headpiece was made to match original gown we need more compensation they say to bad $100 or your money back. We argue saying that they have ruined brides day less than 1 wk before wedding they said sorry that's all we can offer you & if you are not happy you can leave & if you don't leave we will call police. Which they did. Imagine several thousand on a gown, many thousand on a wedding & they screw up & want to offer me $100 consolation price, & then to top it off they call the police because we nicely not in a 4 letter word exchanged try to have them compensate for ruing a girls dreams that she had since a child. No customer service, No customer loyalty, No way for a girl to have to be treated when celebrating the most important day of her life that she has dreamed about. It worth spending more someplace else then getting abused & then humiliated by them calling the police on top of it.