DAVID'S BRIDALS-Lake Grove, NY Complaint - Brides Run as fast as you can away from David's

Review by Cust Rep on 2010-09-10
1 week before wedding they burn a dress we bought 1 year before wedding.(That was done 1 wk before wedding because of their scheduling). After they alter & try to pass it off as bought that way. Then they promise to have a new one overnight-ed from the manufacturer but they lied they ended up getting a floor sample from another store & tried to remove 2 spots from it before we saw it. Now e=we are 1 wk from wedding. When we said that the replacement was no good, they said sorry we can't replace in time. You can have your money back or you can exchange for another dress with a $100 upgrade. When we tell them no good because headpiece was made to match original gown we need more compensation they say to bad $100 or your money back. We argue saying that they have ruined brides day less than 1 wk before wedding they said sorry that's all we can offer you & if you are not happy you can leave & if you don't leave we will call police. Which they did. Imagine several thousand on a gown, many thousand on a wedding & they screw up & want to offer me $100 consolation price, & then to top it off they call the police because we nicely not in a 4 letter word exchanged try to have them compensate for ruing a girls dreams that she had since a child. No customer service, No customer loyalty, No way for a girl to have to be treated when celebrating the most important day of her life that she has dreamed about. It worth spending more someplace else then getting abused & then humiliated by them calling the police on top of it.
Comments:6 Replies - Latest reply on 2010-09-12
Posted by Skye on 2010-09-10:
I would say when it comes to Davids, run, don't walk. This is who my sister used when we lived on Long Island, and I used them after moving to Colorado. I'm sorry your wedding gown was ruined.

Priscilla of Boston - New York City Area
1649 Northern Boulevard
Manhasset, NY 11030

Phone: 516.484.2080

Manager: Deborah Morgillo
Posted by Ytropious on 2010-09-10:
LOL "loyal customers". It's a bridal shop, they expect to only see you once.
Posted by Venice09 on 2010-09-10:
Haha.. that's true, Yt.

I just want to say that I have never had anyone call the police on me. Well, maybe almost once at the DMV, but that's a long story. Are things just different today? Do people fly off the handle too easily? I realize you were upset, and rightfully so, but getting into a four letter word exchange never solves anything.

I've come to the conclusion that when planning a wedding, expect everything to go wrong and then you'll be thrilled with each thing that goes right. It's just too much pressure to expect the day to be perfect. I realize that some girls dream about this their whole lives, but I can honestly say it is not the most important day. You think it is at the time, but you'll live to experience days with a lot more significance.
Posted by FlShopper on 2010-09-10:
I'm sorry your dress was ruined...but it won't ruin your wedding day and it will have no effect on the marriage itself. I'm sure you will find a way to make everything work and hopefully you'll laugh about this one day.
Congratulations on your upcoming marriage.
Posted by Anonymous on 2010-09-11:
Stuff happens. your dress got ruined somehow by mistake. It seems to me they tried to compensate you. They tried to find you another dress minus $100, or offered a refund. I really don't know what else you wanted them to do. If you were cussing and yelling at them, which I am assuming you were since Im sure you were angry, then why are you suprised they called the police? I would have called the police as well.
Posted by Helpful on 2010-09-12:
I have to agree with the Prince on this. They seem to be trying hard to work with you. Getting in another dress, even from a different location, seems very reasonable. If they were able to take care of any stains, especially minor, it would seem to reasonably resolve the problem. Going to the extent of undoing the deal, giving you a full refund, is absolutely more than fair.

There is absolutely no excuse to use vulgarities with them and is probably a good reason why they had to call the police. As you say, this becomes a big day for many women and minor things can really get blown out of proportion. If you're within a week from the wedding and you light the dress, considering you have a vale to go along with it, why not go back to them in a more calm fashion. Apologize for your outburst, which I'm sure they will understand and appreciate, then get the dress and continue with your plans.

Best of luck.

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