Best Western Hotels International, Inc. Complaint - I was robbed - booking a room

booking a room - Complaint

Review by david collins on 2010-09-11

MERRILLVILLE, INDIANA -- I made reservation for 1 day and when I arrived, they had no record. I had confirmation number and they said it was the day b-4. and that I was charged no call no show. If I want to stay, I'd have to pay full price for the room again. All other local hotels were booked, so I rebooked and the room was lousy and nasty.
Per the desk and 800 number given me, The manager was unreachable for any help.
When I did get a manager 3days later. I was offered 50% off next visit.
I asked for 50% cost back now, and was refused...I prefer my full refund back.
I'll never be robbed by Best Western again.

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Comments:

Posted by bob932304 on 2010-09-11:

Sounds like you got mixed up when you made your reservation. They pulled the room from their inventory so they could not rent it for the night you did not show up. I think they are generous to offer you any type of benefit. I don't see any fault of the hotel.

Posted by Prince-Caesar on 2010-09-11:

What did the date say on your confirmation page?

Posted by Skye on 2010-09-11:

I was also wondering what the date says on your confirmation page, it would make a difference as to what happened.