Tires Plus, Total Car Car Complaint - Costly "FREE" Oil change
7119 HIGHWAY 85, RIVERDALE, GA 30274, GEORGIA -- August 2008 - Upon going to Tires Plus to get tires rotated on 2 vehicles in one day, they completed vehicle 1 and was done in a reasonably amount of time. While waiting for vehicle 2 to be done, they apparently forgot that I was waiting for the 2nd vehicle. So from about noon until almost closing I sat waiting to have tires rotated. Due to the mix-up, the M. O.D. (Manager on Duty) offered me a "FREE" oil change for my troubles. Two weeks later, I had my vehicle taken in for the oil change. The Technician didn't bother to ask what type or kind of oil we had been using in the vehicle and decided to just go with what the car manufacture suggested. My SUV is a 2002 Dodge Durango and I have not had any problems with it until this "FREE" oil change. Tires Plus used a synthetic oil in my SUV which was not the type oil that has been used previously. This oil cause my SUV to lose pressure and knock really badly. Upon contacting the Manager at Tires Plus, he said that it was not their fault and that they only put the oil in that was suggested by the manufacture. Finally, after many calls the manager decided to change the oil again and use the type we had been using. However, it was a bit late and the damage had been done. Even after calling the HQ and sending them a letter of what had happened, they refuse to acknowledge this issue. Over the course of a week after the oil change I had to have my SUV towed 3 times. I finally had to take the vehicle to the Dodge dealership to fix the problem and spent over $2500 in a matter of one week for what was suppose to be a "FREE" oil change. I would not recommend Tires Plus for any service.