Bennoti Complaint - Worst customer service
I love coffee and got a bennoti espresso machine as present from friends 3 months ago. After I unpacked the machine and turned it on I found out the water tank has a crack. I searched for the company online and found email and phone number. Email does not work at all, but I was able to call. A very nice lady promised to order a water tank and mail it for free, it would take about a month until I receive it. I was impressed about this business and looked up the internet for their other products, wrote a list with coffee cups I wanted to try.
The month went by, nothing came. I called again, the lady said it should arrive at their place soon and they forward it. Another two weeks went by, I called again. The employee told me the tank has been sent this Friday. Nothing arrived, I called AGAIN. This time a pretty unfriendly employee said the piece can be ordered, it takes about a month and I have to pay for it.
So much for good customer service. Now I have a machine which is useless without tank. My friends are from Europe and after went back from vacation did not keep the paperwork. I will try to find out who to contact about this company. I do like the machine and would like to use it. I don't mind buying the coffee cups which are not inexpensive either. But getting a machine and not be able to use it is wrong and I will definitely tell everybody I know about it and see if there is a consumer protection who can advise me.