[X]
Write ReviewJump to 
1
Helpful
Votes
Votes
Bennoti Complaint - Worst customer service - Bennoti espresso machine
Bennoti espresso machine - Complaint
I love coffee and got a bennoti espresso machine as present from friends 3 months ago. After I unpacked the machine and turned it on I found out the water tank has a crack. I searched for the company online and found email and phone number. Email does not work at all, but I was able to call. A very nice lady promised to order a water tank and mail it for free, it would take about a month until I receive it. I was impressed about this business and looked up the internet for their other products, wrote a list with coffee cups I wanted to try.
The month went by, nothing came. I called again, the lady said it should arrive at their place soon and they forward it. Another two weeks went by, I called again. The employee told me the tank has been sent this Friday. Nothing arrived, I called AGAIN. This time a pretty unfriendly employee said the piece can be ordered, it takes about a month and I have to pay for it.
So much for good customer service. Now I have a machine which is useless without tank. My friends are from Europe and after went back from vacation did not keep the paperwork. I will try to find out who to contact about this company. I do like the machine and would like to use it. I don't mind buying the coffee cups which are not inexpensive either. But getting a machine and not be able to use it is wrong and I will definitely tell everybody I know about it and see if there is a consumer protection who can advise me.
The month went by, nothing came. I called again, the lady said it should arrive at their place soon and they forward it. Another two weeks went by, I called again. The employee told me the tank has been sent this Friday. Nothing arrived, I called AGAIN. This time a pretty unfriendly employee said the piece can be ordered, it takes about a month and I have to pay for it.
So much for good customer service. Now I have a machine which is useless without tank. My friends are from Europe and after went back from vacation did not keep the paperwork. I will try to find out who to contact about this company. I do like the machine and would like to use it. I don't mind buying the coffee cups which are not inexpensive either. But getting a machine and not be able to use it is wrong and I will definitely tell everybody I know about it and see if there is a consumer protection who can advise me.
Comments:
Posted by Skye on 2010-09-11:
I'm not sure why you didn't keep the paperwork to the machine, since they are very expensive. Can you contact your friends in Europe for the receipt, and find out if you can do an exchange for the entire machine?
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!