Priceline.com Complaint - Priceline.com and The worst experience of my life !!!
KNIGHTS INN 500 NORTH ALBANY AVENUE ATLANTIC CITY -- This was the worst vacation experience I have ever had. I trusted in Priceline for my hotel reservation but will never trust in Priceline again.
I booked my hotel reservation with Priceline and received a confirmation email saying that the Knights Inn hotel located in 500 North Albany Avenue Atlantic City (New Jersey) was booked successfully.
Once I arrived at Knights Inn at 7PM, Andy from the the front desk told me that Priceline.com never faxed the hotel reservation and that there were no rooms available for that night. He said that there was nothing that he could do for me and that i had to contact Priceline.com to see what the problem was.
I was very upset with his response, this was the worst customer service skills i had ever seen. I told him to give me a business card where i could try to reach him and he handed me a Quality Inn business card with no name, he quickly wrote his first name and number on the back of the card. I then told him if he could provide me with a Knights Inn business card and he said that he did not have any available.
I went back to my car and informed my family and friends the bad news. They were all very unhappy. We had travelled all the way from Michigan and just wanted a place where we could unpack and freshen up.
We decided to stay in the car and call Priceline because we did not have any other options.
I called Priceline and they informed me that Priceline.com was not in charge of the hotel booking but a company called booking.com. I was transferred over to Booking.com who said that this was in fact an issue with their company and the hotel. The only option she gave me was to find a room for me that night and to wait for her call.
I received a call from booking.com around 10:30pm. She told us that she had found another hotel where we could stay. This hotel was further than the hotel where we originally booked. I mentioned that there were hotels in the area with vacancy. She mentioned that booking.com could only look for hotels that had an agreement with their with company. We went back and forth on trying to find other options and i even told her if i could speak with her manager , but she responded that she was the manager, i finally accepted the offer because there were no other options and we needed a place to stay for the night.
We arrived at the new hotel around 11PM and headed out to Atlantic City;s boardwalk at 11:30. We finally arrived at a restaurant at 12AM where we got something to eat. The day was over and i would never be able to recover the time lost and the bad memories of this experience
I can definitely tell you that this was the worst vacation experience i have had. I will NEVER use Priceline again in my life and will NEVER recommend this company to anyone ever again.