GSI Commerce DR Operations Complaint - Beware - This company ships products you do not order and shipping is 2/3 of the total charge.
LOS ANGELES, CALIFORNIA -- On August 19, 2010 we contacted a telephone number posted on a TV ad to order the Deluxe PageBrite magnifying reader. During the order process, after you provided your credit card information, you are bombarded with additional offers of products that you don't want and cannot avoid listening to. Additionally, as we discovered, you cannot cancel the order if you change your mind as we did during the process. We kept declining all offers, including the PageBrite, and hoped that an order had not been placed. After a month, just when you think you no longer have to be concerned with this order you have cancelled, it shows up on an E-Mail that they have charged your account not only for the one unit of the product that you originally were going to order, but have added an additional unit for $5.00 plus a 1 yr. warranty for $5.95 and four (4) shipping charges for an additional $5.95 each. The total for what should have been a maximum of $15.95 ($10.00 for product and $5.95 for shipping) becomes $42.96. OUCH! We contacted GSI and asked what could be done since apparently the order had been shipped. The customer service agent stated to us that if we refused the delivery and re-contacted the customer service number again (1-800-711-3914) that they would simply accept our word that we did not take delivery of the product shipment and would issue a full refund on that day. Since to date we have not received the shipment (via regular US Mail, by the way), it remains to be seen whether or not the company will issue the refund. Meanwhile, I have disputed the charge with my bank and they are investigating this matter. Regardless of the outcome, GSI will have had the use of our $42.96 for approximately 7-10 days when it's all said and done to "bulk up" their bank accounts. Can you imagine how many $42.96 charges they can accrue in just a single day in this manner? What a scam!!!! An update will be provided once we have rejected the delivery and re-contacted GSI for our refund. Wish us luck!!