Sears Complaint - Sears Fraud
A week ago I ordered a riding lawnmower from Sears online at Sears site. I received my confirmation and delivery confirmation the following day. My credit card was debited with in seconds of making the purchase.
On Thursday 9/9/10 I received a confirmation phone call that delivery would be on 9/10/10 between 2:15 and 4:15. I left work to be certain to be here for this delivery time. Sat here till 5pm and still no delivery. I called to find out what the issue was, I was told that they were right down the street and would be here in a moment. At 6pm I called to find out where they were (still not at my house) I was told they were making one more delivery first and I was their next stop. At 8pm I called again to find out why they didn't arrive yet, I was told that they just arrived in Tyler, Tx (where I live) and would be at my home between 5 and 10 minutes. At 9pm I phoned again and was told that the driver told her he was on my street and would be here in less than a minute and he would call me immediately. At 10pm (still no call from the driver, as I was told and they are still not at my home) well this phone call was a bit different, I was placed on hold for quite a bit of time, when she came back she said there was no delivery scheduled for my home and there is no delivery service by Sears for Tyler, TX. (would have been real nice to know this before dumping 800 dollars into this damn company and taking 3 hours off work (another 126 dollars in lost pay) For a single mom that's a significant amount of money. Needless to say I'm fiercely pissed. So, I tell this lovely lady to credit my card for the money immediately. She states she can't do that and hangs up on me.
This morning I phone and try to get my money returned. I'm sent all over the Sears calling system when finally they give me to 'nikki' who informs me that it's not possible for Sears to just refund my money like that. Which I have no understanding of since you were able to take it just like that (and working for a major corporation such as Sears is, I do know it's possible to refund money 'just like that') I ask nikki to allow me to speak to her manager and she informs me that there are no managers that talk about issues such as this one.
I am mad as hell. I want my damn money back and I want my lost wages back from your companys fraudulent behavior.