Office Max Complaint - rebate scam
I sent in a rebate for a printer on December 11, 2004. The web site states that if you register on-line it will speed up your rebate. On December 30, 2004 I recieved an e-mail stating that the rebate was in the final process. The rebate process normally should take eight weeks if you do not register the rebate.. i called tonight after its been ten weeks. Office Max stated that I am still in the final process and that it will take 30 more days to process it. This is not acceptable. Office Max is slacking big time.
As a result of this incident I will do everything I can to avoid Office Max in the future, and I will certainly advise others to avoid your store.
Here's the resolution I'm proposing: Office Max should send the rebate right away. No wonder they fired their CEO and six other corporate managers. Their incompetance goes right up the chain of command.
I hope you are willing to address my concerns. I look forward to receiving a response within 10 business days.
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