Chipotle Complaint - They Lied - not making good on a promise
Resolution Update on 09/14/2010:
Although I never received a word from Chipotle corporate, I did receive the promised gift cards in the mail this afternoon. No apology for taking so long, but I'm sure that my complaint on Saturday had something to do with me getting what was promised to me 8 days after I spoke with the manager and over 3 weeks after I was contacted by corporate.
ALGONQUIN, ILLINOIS -- So, three weeks ago I posted a compliment for the restaurant about a negative experience and their positive response. Here it is three weeks later and I'm still waiting for them to come through with their promised gift cards. I waited two weeks before responding to corporate about the lack of cards. The following day (this past Monday), the manager of the store in question called me and was falling all over himself in apologizes about the poor service and he promised to send me the aforementioned gift cards. I gave him my address and waited patently to no avail. Even with the holiday, the absolute latest the cards should have arrived in my mailbox was yesterday or today. While I am not specifically angling to get free food, the service was poor and they have promised to make good. I'm just trying to get them to hold up their end of the bargain.