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Access America Complaint - Denied Insurance by Access America - Rip off - Beware - Trip cancellation/Interruption/Delay insurance
Trip cancellation/Interruption/Delay insurance - Complaint
VA -- I had a 24 hour trip delay when my flight from New York was got delayed by 6 hrs resulting in missed connections along the way to the final destination. I also incurred considerable travel/hotel costs and missed business because I missed my scheduled appointment at the destination. I had bought Access America trip cancellation/interruption/delay insurance. However, inspite of spending hours in filing a claim with all proof of delay (from the Airline) and new boarding passes, Access America denied my claim saying they would only cover natural disasters (such as a volcanic eruption or hurricane). I felt cheated because they do not mention this anywhere in the insurance document. Even the fine print does not specify clearly. I would warn others not to take Access America Trip interruption/delay insurance unless they are fully aware of this fact.
Comments:
Posted by Prince-Caesar on 2010-09-12:
All those travel insurace companies are scams. Someone is rich and laughing all the way to their mansion.
Posted by Bree57 on 2010-09-13:
Hello,
I'm Bree with with Access America's Help Team. We're sorry to read about your experience and would like to help.
Please contact us at Help.Team@accessamerica.com so we can look into this.
I'm Bree with with Access America's Help Team. We're sorry to read about your experience and would like to help.
Please contact us at Help.Team@accessamerica.com so we can look into this.
Posted by vishnurajan on 2010-09-15:
Bree - I contacted the help department you suggested and got the same response. That AccessAmerica only covers a disruption that is caused regionwide (to all airlines), and not to one flight.
That would have been fine if you'd not misled people by giving them to understand that a 24 hour interruption or delay really means a catastrophe affecting millions and not just themselves.
I would go so far as to say that there should be a class action lawsuit to prevent such misrepresentation used purely to collect premium from uninformed travellers.
That would have been fine if you'd not misled people by giving them to understand that a 24 hour interruption or delay really means a catastrophe affecting millions and not just themselves.
I would go so far as to say that there should be a class action lawsuit to prevent such misrepresentation used purely to collect premium from uninformed travellers.
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