Jennifer Convertibles Inc Complaint - Jennifer Leather scam
We purchased leather couch and chair from one of the Manhattan stores in 2007 and added the protection plan to it as well. All-in for about $1700. It is now about 2.5 years later, and all of our couch pillows are peeling, the small tears are spreading real quick and getting larger. The couch now looks like a big piece of junk! The chair hold for now bc it gets very little use. We have no kids, and no pets getting on the furniture, so this problem is just from a usual use – you sit on the couch for about few hours a night. The leather is actually not leather as I found out to my dismay! The customer service told me that we did purchase leather product, after a little discussion on the type of leather, they confirmed it is actually man-made 'bonded' leather that does contain certain % of real leather. They were very surprised I was upset about this, as I thought I purchased real leather product that would lasted a long time. The protection plan of course doesn't cover peeling or regular wear, as they call it. And the store itself only provides warranty for 1 year - really! They should really change their name to Jennifer Pleather! I am now stuck with this poor quality product, I am out of money and can start shopping for a new sofa. PLEASE DON'T SHOP THERE, YOU WILL BE VERY DISAPOINTED, IT’S A RIP OFF!!!
this is how the so called "leather" looks like after 2.5 years