Lumber Liquidators Complaint - Lumber Liquidators Is An Awful Company Do Not Use Them.
If you are thinking of ordering from Lumber Liquidators, thinks twice, do not use this company, they are loosers and liers, no one can give you and straight answer, every sales person I skope to trying to solve this matter, was unprofetional, unknowlageble, all I got from them was "i have no idea where or when your order will reach, not even knowing when it will leave the warehouse. They will take your money and leave you high and dry. I was supposed to open my daycare center this Monday 9/13/2010 but I am unable to do so because I have no floors. So thanks to Lumber Liquidators there are 40 children with no scholl to go to. Thank you very much Lumber Liquidators for the "wonderful service and integrity". I hope you company goes under. I hope this review will prevent many potential buyers from doing business with Lumber Liquidators.
Here is the email from the sales representative confirming my purchase: and following is an email I sent over to him, but I received no reply.
On tue, August 31, 2010 at 9:21 am, wrote:
hi daniel, thank you for your order. Please review and sign the attached invoice. I’ll need you to email or fax a signed copy to complete the order. The store will notify you when the flooring arrives. The estimated delivery date is 9/6. Brooklyn #130 64 12th street
brooklyn, ny 11215
phone: (347) 756-4215
email: store130@lumberliquidators. Com
Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 7pm
Friday 8am - 7pm
Saturday 9am - 4pm
Sunday 11am - 4pm please let me know if you have any questions. Sincerely, chris lyszyksales representativeLumber Liquidators 3000 john deere roadtoano, va 23168800-476-0007 x 7542 (toll free)757-566-7542 (direct)757-259-7292 (fax)
I placed and order with you almost 2 weeks ago, one of the main reasons I placed this order with Lumber Liquidators was that you told me that it will arrive to the store in brooklyn this week.
After calling last week to check up on the status of the order, I spoke to one of your sales reps, (what a joker this guy is, I think his name is william) he makes jokes over the phone, telling me "oh boy, that he thinks there is no way the shipment will arrive this week " and "oh boy, you are in trouble" and so on the entire conversation.
I called again today(Tuesday 9/7/10) and the same guy gets on the phone, again with the stupid jokes" brooklyn, brooklyn, brooklyn" repeating the word brooklyn in a funny voice at least 15times, again not serious, giving me some kind of bs excuse as to why there is no shipment yada yada yada, and telling me that the shipment will arrive only by the 13th of the month.
This is ridicules and extremely unprofessional on behalf of Lumber Liquidators. I have a business scheduled to open on the 13th of the month, but thanks to the idiots & liers who work at Lumber Liquidators I will not be able to do so.
Needless to say it is to late for me to cancel the order, but I have learned my lesson and will never ever use Lumber Liquidators and will spread the negative word to all my business contacts, associates, family members, friends regarding this matter.
Thank you very much lumber liqudators, you screwd me over big time.
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Company Response on 09/29/2010:
I spoke with Chris and know he's just as disappointed the product missed the truck, but after following up on this issue I learned the weight of the truck was an issue so the order was pulled off the truck (2 orders total) to meet the weight requirements. The order in question failed in the middle of our complex warehouse systems conversion, and this whole ordeal is very unfortunate for the customer, our company, and Chris. We clearly state delivery and lead times are estimates on every order. In this case where the project had a short timeline it would have made sense to look at in stock items at the store, but the frustration generated here could have been avoided by looking into other product choices. In regards to the comments about our reputation on line, we sell products that are difficult to move because of size, weight, and in some cases location of the species. You must also consider we get blamed for issues related to the installation of products because no one cares if John Doe the local installer messed up the project because complaining on line about their work is meaningless - no one knows who they are, so let's blame the well known flooring company. Thousands of people every day save money, receive quality products, and speak highly of our company. The great thing about America is the fact that people can voice their opinions and the negative ones run to the internet. Take ownership of your projects and be a part of it and you won't have any issues. Chris is well respected and receives many compliments on his service and he should not be blamed for a situation where the customer should have planned in advance considering most projects run into unexpected delays and there were other options available that were refused.
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