Mall of Georgia Hyundai Complaint - Bait and Switch
On 09/12/10 my father in law stopped in at Hyundai Mall of Georgia to see what they had on their used car lot. We had been looking for a new vehicle for my wife to drive and he being a "car guy" he was helping in the search. While at Hyundai Mall of Georgia, he saw an Acura RDX that appeared to be a very clean vehicle with a green window tag that read WAS 8,995, NOW: $7,995. Obviously a very low price for this vehicle, so my father in law explained to the sales associate that he was on his way to pick up his son in law (me) to come look at the vehicle. He also asked if the price on the green tag was the correct price, even stating that it seemed low. The sales guy said that yes it was the correct price for the vehicle.
No more that an hour later, we all were back at the dealership to look the car over (My wife, Father in Law and Me). The previouse sales associate that had spoken with my father in law was unavailable so we ended up working with someone else. We looked the car over for at least 15min. before taking the car for a test drive. The whole time, the same window tag was hanging in the window with the price advertised as $7,995.00. It was not until almost back to the dealership from the test drive that the sales lady picked up the tag from the center console and said, "Oh, that isn't the right tag for this car". This was said very quietly and not really directed toward anyone. When we got back she asked if we were ready to go look at some paperwork. I said OK and she finally brought up that the window tag was incorrect. I told her that this was not acceptable and that the only reason I came over was due to that tag price on the vehicle. I said "we can go talk to the sales manager if she liked, but that I fully expected them to honor their advertised price". Let me make clear that I fully understand that this is a extreamly low price for the vehicle. But I also understand that what the dealer advertises even mistakenly is not my problem.
After going into the dealership, I met the sales manager who imediately began to wave the tag around stating that this was not the right tag, and that it is for a Nissan Altima right outside (which there was none by the way). He said that they had moved all the cars and the tags must have gotten switched. Why they would take the tag out of one and put it into another just to move it? I don't know. And apparently he didn't have a good answer either. I and my father in law both told him repeatedly that htis was nothing more than a bait and switch. He then tried to make me feel stupid by saying "do you really think that an Acura would be priced this low?" All he succeeded at was pissing me off. I told him that if that is what you priced it at then it was not my problem. At this point we walked out of the dealership. If they had been more appologetic about it and had shown some remorse for the mistake, I would have believed it to be a genuine mistake. but in my experience, if someone gets defensive right out of the gate, its because they got caught doing something intentionally, not an honest mistake.
This was nothing more than a bait and switch tactic. veiled in a BS story about accidental tags switching. I will be going by the dealership to check periodically. They will do it again.