Travelocity Complaint - Fees on changing a spelling of name
I called to change an incorrect spelling of name on the reservation, the mistake I made. It was just a minor spelling change of the same passenger for the same flight schedule. Prior to the phone call, I actually called AA and was told that only the Travelocity can request the change because the ticket is theirs. So I thought the Travelocity should be responsible for any kind of transaction that incurred between the AA and Travelocity especially for the minor spelling change of the same passenger which I thought was a part of customer services. This wasn't the case. Travelocity told me that AA is the actually charging me the fee. My question is how could AA charge me the fee when AA said that they didn't have any relationship with me? The bottom line is Travelocity is lying to me. AA is not charging me but the Travelocity is. There is no customer services available when anyone uses Travelocity.
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