Charter Communications Complaint - Billing Practices
Thank goodness I finally have a choice to get away from Charter!! AT&T finally installed U-Verse in my neighborhood and I've switched to it. Now, I know I'll probably have problems with them at some point, but I've been stuck with Charter for 10 years and am sick of their poor service - ESPECIALLY on the internet side.
Anyway, when we get changed over I contact Charter to cancel my account. I take in their equipment and get receipts. Then I get a final bill from them due September 10, 2010. I put it in my bill rotation to be paid and send it out on September 7, 2010. Well, by Friday the 10th (the original due date) I get a call from their collections department harassing me to pay. I even got a letter from them dated September 7 informing me that they had assigned my account to collections.
WHAT THE???? Three days before the final bill was due I'm turned over to collections and on the DUE DATE they're harassing me????
This after I payed for years for their top internet speed and rent for equipment that couldn't handle or deliver that speed?
I'm SO GLAD to be rid of Charter!!!
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