Comcast Corporation Compliment - You need more Stephen Coopers
Just want to say thank you to a very proficient and generally nice man who is a technician for your company. His name is Stephen Cooper and he is technician #147 in the Baltimore branch of Comcast. I cannot deny that I've had some negative issues in the past with some Comcast subcontractors. So today, waiting for the technician to arrive, I was anxious based on prior contacts. This gentleman was extremely knowledgeable, efficient and above all polite and took the time to explain the issue and thankfully resolved it. You cannot image on a customer level the difference in an interaction with this gentleman as opposed to several in the past.
Incidentally, I immediately decided to stop and write about my pleasure with the service and say thank you for the resolution of my problem, but I had a great deal of difficulty finding a "real" person to address this to. May I be presumptous and suggest that you might want to make addresses and phone numbers of management available or at least direct email access for the customers who want to offer positive feed in? I called the company and was told that the person answering didn't know how to reach the supervisor. I know his direct boss is Jerry Schinsky. Please pass on my thanks. You are indeed lucky to have Mr. Cooper for an employee. It would serve the company well to use him as an example of completely positive customer service.
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